Programme

Wednesday, 11 June 2025


07.30	Registration Desk Opens Welcome Coffee/Tea in the Foyer
08.30	Opening Gabriele Chung, CEO of Lotte Department Store, South Korea André Maeder, IGDS President & CEO of Selfridges Group, UK
08.40	Setting the Stage - The World Economy Jin-Wook Kim, Korea Chief Economist of Citi Research, South Korea
09.00	Session 1 - How Well Do You Know Your Customer & Assortment YouHyun Suh, Lecturer on Consumer Science at Seoul National University, South Korea Mitchell Wilson, CEO of Lendlease, Malaysia Kamshim Lau, Executive Director of Lifestyle International, Hong Kong, S.A.R.
10.30	Networking Break
11.15	Session 2 - Unlocking your Behind-the-Scene Potential Adrien Nussenbaum, Co-Founder & Co-CEO of Mirakl, UK Youngah Lee, CSO of Olive Young, South Korea
12.15	Networking Lunch
13.15	Session 3 - Strengthening Your Brand & Uniqueness Nicolai Bergmann, Flower Artist of Nicolai Bergmann K.K, Japan Christoph Wellendorff, CEO of Wellendorff Gold-Creationen, Germany Adil Mehboob-Khan, CEO of Liberty, UK
14.15	Networking Break
14.45	Session 4 - Staying on Top in a Digital World Brad Bickley, Global President of Nuna, USA Roberto Eggs, Chief Strategy & Global Market Officer of Moncler Group, Italy Donald McDonald, CEO of Brown Thomas Arnotts, Ireland
16.15	Closing Day 1
18.30	Official Dinner Welcome Cocktail followed by the Official Dinner & Award Ceremony
21.30	After Dinner Lounge

Thursday, 12 June 2025

07.00	Registration Desk Opens Welcome Coffee/Tea in the Foyer
08.00	Opening
08.05	Setting the Stage Eunju Ko, Professor of Fashion Marketing at Yonsei University, South Korea
08.30	Session 5 - The Power of K-Retail K-Department Stores: Gabriele Chung, CEO of Lotte Department Store K-Food: Jun Beom Lee, CEO of GFFG K-Fashion: Jungwoo Hong, CEO of HAGO HAUS K-Beauty: Sean Kim, CEO of Amorepacific
10.00	Networking Break
10.40	Session 6 - Offering Excellent Services & Experiences Yeonah Choi, CMO of L'Oréal Luxe North Asia, China Adrien Seuge, CMO Omni-Channel of L'Oréal Luxe, France Fanya Chandler, President of Nordstrom Stores, USA
11.30	Session 7 - In this Instant World, Why Customers Should Come Back Hugues Bonnet-Masimbert, CEO of Rimowa, Germany Yugo Hiramatsu, General Manager of Shibuya Parco, Japan Natira Boonsri, CEO of Central & Robinson Department Stores, Thailand
13.00	Wrap-up
13.10	Announcement
13.15	Closing
13.30	Transfer to Store
13.45	Store Tour at Lotte Department Store Simultaneous translation in Korean, Chinese and Japanese provided during all sessions.
15.00	End of Programme