IGDS World Department Store Summit 2025

Influenced by multiple factors such as trends, technology, social media or personal experiences, customers are changing preferences and behaviour over time. Department stores and retailers have to respond to the needs of these dynamic and more demanding customers expecting a seamless shopping experience on all channels, personalisation and a zest of creativity.

Our 16th IGDS World Department Store Summit (WDSS 2025) will discuss the best ways to captivate current and future customers, analyse the latest developments in the retail and department store industries, and showcase ambitious strategies and forward-thinking ideas.

IGDS WDSS is the annual get-together of CEOs and senior executives from leading department stores, brands and business partners. The two-day in-person Summit is a unique platform to exchange important experiences, network and compare insightful notes with peers from around the world.

Listen to compelling success stories and future strategies presented by seasoned CEOs

Gain unique insights into the latest evolutions of the leading department stores and brands

Meet top executives from department stores, brands and suppliers from around the world

11-12 June 2025 | Seoul

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Programme

Seven sessions will tackle recent evolutions in retailing, talk about consumer trends, innovation and new technology, how to build the brand experience, the importance of the frontline teams and how to make the store a place of immersive and memorable moments.
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Speakers

CEOs and experts from leading department stores, brands and various industries will share their views on the challenges and opportunities in retailing and how to create a retail ecosystem to captivate customers and foster brand loyalty.
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