Programme

Registration Desk Opens

Welcome Coffee/Tea in the Foyer

Opening

Gabriele Chung, CEO of Lotte Department Store, South Korea

André Maeder, IGDS President & CEO of Selfridges Group, UK

Setting the Stage - The World Economy

'Global Economic Resilience amid Trump 2.0 and Tensions'
Jin-Wook Kim, Korea Chief Economist of Citi Research, South Korea

Session 1 - How Well Do You Know Your Customer & Assortment

'Inside the Mind of Tomorrow’s Shopper'
YouHyun Suh, Lecturer on Consumer Science at Seoul National University, South Korea

'From Transactional to Experiential Retail'
Trevor Hill, General Manager of The Exchange TRX, Malaysia

'Evolving Towards the New Retail Era'
Kamshim Lau, Executive Director of Lifestyle International, Hong Kong, S.A.R.

Networking Break

Session 2 - Unlocking your Behind-the-Scene Potential

'How Marketplaces and AI are Transforming the Future of Retail'
Adrien Nussenbaum, Co-Founder & Co-CEO of Mirakl, UK

'Capturing Moments, Creating Loyalty'
Youngah Lee, CSO of Olive Young, South Korea

Networking Lunch

Session 3 - Strengthening Your Brand & Uniqueness

'Radically Customer-Focused'
Christoph Wellendorff, CEO of Wellendorff Gold-Creationen, Germany

'From Petals to Purpose'
Nicolai Bergmann, Flower Artist of Nicolai Bergmann K.K, Japan

'The Power of Relationship'
Adil Mehboob-Khan, CEO of Liberty, UK

Networking Break

Session 4 - Staying on Top in a Digital World

'How Baby Gear is Perfect To Win Digitally'
Brad Bickley, Global President of Nuna, USA

'From Strategy to Experience: Redefining Retail for Modern Consumer'
Alberto Tripodi, Chief Retail Officer of Moncler, Italy

'What Matters to Brown Thomas Arnotts in a Changing World'
Donald McDonald, CEO of Brown Thomas Arnotts, Ireland

Closing Day 1

Official Dinner

Welcome Cocktail followed by the Official Dinner & Award Ceremony 

Registration Desk Opens

Welcome Coffee/Tea in the Foyer 

Opening 

Session 5 - New Evolution of The K-Wave 

'K-Retail, K-Management'
Gabriele Chung, CEO of Lotte Department Store

'The Second Wave of K-Beauty'
Sean Kim, CEO of Amorepacific

'A New Partnership Model Between K-Fashion and Offline Retail'
Jungwoo Hong, CEO of HAGO HAUS

'K-Food as Culture: The Power of Glocalization'
Joon Beum Lee, CEO of GFFG

Networking Break

Session 6  - Offering Excellent Services & Experiences

'Retail Innovation in the Generative AI Era'
Suyoung Seo, Head of Enterprise Retail & CPG of AWS, South Korea

'Leveraging Consumer Trends to Transform Retail Experiences'
Mina Yoo, General Manager of L'Oréal Korea Luxe Division, South Korea

'Nordstrom’s Journey to Making Customers Feel Good and Look Their Best'
Fanya Chandler, President of Nordstrom Stores, USA

Session 7 - In this Instant World, Why Customers Should Come Back

'Rebirth of Shibuya PARCO'
Yugo Hiramatsu, General Manager of Shibuya Parco, Japan

'Elevation Through Product and Service-Innovation'
Hugues Bonnet-Masimbert, CEO of Rimowa, Germany

'Central Chidlom - Reimagining the Retail Flagship'
Natira Boonsri, CEO of Central & Robinson Department Stores, Thailand

Wrap-up & Announcement

Closing

Snacks & Drinks

Transfer to Store

Store Tour at Lotte Department Store
(RSVP)

End of Store Tour

WDSS Post-Summit MCM Reception
(RSVP)

Simultaneous translation in Korean, Chinese and Japanese provided during all sessions.